Collected Personal Data
We collect the following categories of personal data from our (potential) customers and Site visitors:
- Personal data – Included in this category are classes of data which identify an individual and their personal characteristics. Examples are names, addresses and contact details. We may collect names, email addresses and contact information such as phone numbers of visitors who request more information and/or register for updates of Black Donkey Lab
- Goods or services provided – Included in this category are classes of data relating to goods and services which have been provided. Examples are details of the goods or services supplied, licenses issued, agreements and contracts.
Purposes of the collected personal data
Specifically, we use the personal data collected only for the following purposes:
- Providing services to our (potential) customers, including through third parties
- Facilitate the services provided to our customers by Black Donkey Lab’s partners
- Keep records of customer information
- Respond to a customer’s service or support requests
- For marketing, promotional and sales purposes
- For data security purposes
- Black Donkey Lab does not use personal data for automated decision making.
Data sharing with third parties
Individual customer or customer candidate records may at times be viewed or accessed by Black Donkey Lab’s authorised employees or agents only for the purpose(s) of (i) providing service and related professional services to customer or customer candidates, (ii) resolving a support issue affecting any of them, (iii) to inspect and resolve a suspected violation of customer agreements with a customer, or (iv) as may be required by law, as determined by Black Donkey Lab in its sole discretion, judicial proceeding, subpoena, legal process or binding court order. We also reserve the right to disclose your personal data when we believe, in our sole discretion, that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, subpoena, court order, or legal process.
Personal data may be disclosed or distributed to another party with which Black Donkey Lab enters, or may enter, into a corporation transaction. If Black Donkey Lab is acquired in a merger, acquisition, or sale of all or a substantial part of its assets, you will be notified via email and/or via a prominent notice on our Site of any change in the uses of your personal data, as well as any choices you may have regarding your personal data. In the unlikely event of a bankruptcy, insolvency or liquidation, the database containing personal data may be treated as an asset of Black Donkey Lab and may be subject to transfer to a third party.
Black Donkey Lab may disclose personal data to companies that assist us in providing our services or that partner with us to provide you their services. In this context, any such transfers to third parties are governed by our vendor agreements with them, which provide standards of care for the protection for personal and confidential information that are not less stringent than the standards contained in our customer agreements, and in no event less than a reasonable standard of care in accordance with the applicable law and regulations. Such third-party companies are authorised to use your personal data only as necessary to provide these services to us and/or you and for the purposes for which the personal data was collected. In the case of partners with whom you contract directly, their policies regarding personal data will govern your relationship with them as stated in the applicable agreement between you and the partner and we will not be responsible for any actions or omission of these partners.
Customers or Site visitors may opt out of receiving sales, promotional or advertising emails from us by selecting the opt-out link located in the message body of all our electronic communications. Customers or Site visitors may also email [email protected] directly with a request to be removed from such communications. We may also track and analyse information that doesn’t directly identify you as a person and aggregate usage and volume statistical information from our Site visitors, customer candidates and customers and provide such information in aggregated form to third parties.
Black Donkey Lab may also ask website visitors who register for updates to provide certain information, such as email addresses to use and receive content from the site. Black Donkey Lab will provide these visitors with the ability to opt in or opt out of future communications from the Company as required by applicable law. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or by contacting us at [email protected]
Technologies such as cookies or similar technologies are used by Black Donkey Lab and our partners, affiliates, or our service providers. These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Strictly necessary cookies
Strictly necessary cookies are required for the operation of the Site. These include, for example, cookies which are necessary for users to create an account or to login, to secure areas of the Site, and cookies that are required to show error or success messages to users.
The following third-party cookies could be used:
- Google Tag Manager – the Site makes use of Google Tag Manager. Via this service of Google Inc., website tags can be managed on a platform. The Google Tag Manager activates other tags that can possibly register data.
Accept / Decline cookies
You can manage your cookie settings for this website here: Change Cookie Settings
- Internet Explorer 11 and later versions = In Private
- Safari 7 and later versions = Private Navigation/Browsing
- Opera 17 and later versions = Private Navigation/Browsing
- Mozilla Firefox 27 and later versions = Private Navigation/Browsing
- Google Chrome 30 and later versions = Incognito
You can opt to reject cookies. You can also block cookies via the settings in your Internet browser. Most Internet browsers provide detailed information about how to do this in the help section.
You can find more information about this topic on the official websites of Google (Chrome), Firefox, Windows (Internet Explorer), Safari, Opera, etc.
If you block cookies, our website could be functioning less well. The tracking cookies being used by third parties on our website, can be deleted via the website Your Online Choices. Do you wish to know, for each session and visit, which trackers and which cookies are being used on a site? Then we advise you to install the Ghostery add-on.
Social Media (features) and widgets
Our Site includes social media features, such as LinkedIn, Facebook, Instagram, Pinterest, etc. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy statement of the company providing it.
Our Site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third-party application to post such information, you can remove it, either by logging into the application and removing the information, or by contacting the appropriate third-party application.
Access to Personal Data Controlled by Black Donkey Lab
Upon request and within 30 days, or as otherwise required by applicable law, Black Donkey Lab will provide you with information about whether we hold, or process on behalf of a third party, any of your personal data. In addition, Black Donkey Lab will take reasonable steps to permit customers to correct, amend, delete, or receive a copy of their personal data. To request this access, please contact [email protected] In accordance with customer agreements, Black Donkey Lab will, upon request, provide our customers with a copy of their personal data stored by Black Donkey Lab upon expiration or termination of the customer agreements, unless the applicable law determines otherwise.
Access to Personal Data Controlled by our Partners
Black Donkey Lab acknowledges that you have the right to access your personal data and to withdraw consent to the use/processing of your personal data. We are a service provider to our customers and in some cases, we have no direct relationship with any individual whose personal data is processed by a partner. If you are one of our (potential) customers or website visitors and would no longer like to be contacted by a person or entity that is a partner for our service, please contact the partner that you interact with directly. If requested to remove data by our partner, we will respond within 30 days or as otherwise required by applicable law. Individuals may also submit such inquiries or requests directly to Black Donkey Lab at no cost for them by contacting [email protected]
Data Retention by Black Donkey Lab
Black Donkey Lab employs reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal data it processes. When the website is accessed, Secure Sockets Layer (SSL) technology protects information using both server authentication and data encryption to help provide that personal data is safe, and secure while in transit. Black Donkey Lab also implements an advanced security method based on dynamic data and hosts the website in a secure server environment that uses a firewall and other advanced technology to protect against interference or access from outside intruders. These safeguards help protect against unauthorised access, maintain data accuracy, and provide for the appropriate use of personal data. Nevertheless, no method of transmission over the Internet, or method of electronic storage, is one hundred percent (100%) secure, however. Therefore, we cannot guarantee absolute security. If you have any questions about security on our Service, please contact us at [email protected]
Links to Third-Party Sites
No Services for Minors
We do not knowingly collect information from minors. To use the Site, you must be the age of legal majority in your place of residence. By using the Site, you hereby represent that you are at least the age of legal majority in your place of residence. We do not use an application or other mechanism to determine the age of users of the Site. All information provided to us will be treated as if it was provided by an adult. We will use commercially reasonable efforts to delete information associated with a minor as soon as practicable if we learn that a minor has submitted information about himself/herself to us.
There are many methods where web browser signals and similar mechanisms can indicate your choice to disable tracking. But we may not be aware of or able to honour every such mechanism. Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” (DNT) signals other than cookies, we may not respond to undefined DNT signals to our Sites or online services. More information about “do not track” is available at allaboutdnt.com concerning such information.
We may update this privacy statement to reflect changes to our information practices that will become effective upon posting. If we make material changes to this policy, we will notify you here, by email, or by means of a notice through the Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Rights regarding personal data
Black Donkey Lab will provide access free of charge for its customers and customer candidates to their personal data and allow them to correct, amend, or request deletion of personal data which we received from you. Black Donkey Lab also offers all its customers, customer candidates and Site visitors the ability to opt out of any data processing by Black Donkey Lab or any of our partners. You also have the right to have the data we hold about you transferred to you or to another party (as instructed by you). We may ask you for your identification details before we can process your request. Black Donkey Lab acknowledges that you always have the right to withdraw consent to the use/processing of your personal data. From the moment you withdraw your consent, we can not collect or process your personal data anymore.